Need help? We answer your questions!

You can log into your customer account here, using your email address or G.M Number (Client Number).

Please contact us at 3856 0468 or send us a WhatsApp message at +852 8400 5324.

You have the option to pay the full amount up front or you can pay a deposit and the balance at a later stage.

Terms of Booking & Payment

Legal Capacity and Authorization:

By making a booking:

1. You represent and warrant that you have the legal capacity and authority to make the booking and to accept these booking terms & conditions on behalf of yourself and your guests in your booking region and the region of your Club Med holiday.

2. You acknowledge and agree that it is mandatory for any minor in the region of the Club Med holiday to be under the care and the liability of:

• the minor’s parents or legal representative; or

• the accompanying person with the required written authorization from the minor’s parents or legal representative for the care and the liability of the minor by the accompanying person, during the stay in the Resort, failing which Club Med reserves the right to refuse the minor’s booking or refuse entry to or to remove the minor from the Resort without refund or compensation.

Payment

Each Club Med holiday must be prepaid in full before departure. Your reservation will only be confirmed when we receive all payment for the Club Med holiday cost when due:

For bookings made 30 days or before scheduled departure:

Deposits*: A non-refundable deposit of 35% of the total package cost is payable when booking a Club Med Holiday. The deposit must be paid at the time of booking in order to secure and confirm the reservation.

Exception for non-refundable rate: Deposit payment is not applicable. The Club Med holiday cost and airplane/ ferry/ coach/ train tickets must be paid in full at the time of booking to secure and validate your booking.

Final Payment^: The balance of the Club Med holiday cost must be paid at least 30 days before the guest’s scheduled departure. Failure to provide final or full payment 30 days prior scheduled departure may result of Club Med cancelling your booking without refund or compensation.

^Early final payment requests in case of Air-ticket issuing deadline is earlier than 30 days before scheduled departure date.

For booking made within 30 days of scheduled departure:

Full Payment: The Club Med holiday cost must be paid in full at the time of booking to secure and validate your booking within 30 days of travel.

Charges:

- Overseas transfer payment : HKD100.00 per transaction is required for the bank services charge.

Please find out more about our booking conditions here

If you require additional information or further assistance, please don't hesitate to reach out to us at 3856 0468 or send us a WhatsApp message at +852 8400 5324.